If you encounter problems during the installation, please send us the latest thumbsinstall-10-*.log file(s) from your user TEMP folder along with your problem report. (If you're not sure where this is, hit WIN+R, enter %TEMP%, and hit enter, and Explorer will open it for you). The WIN key has the Windows logo () and is usually between the CTRL and ALT keys. If your keyboard doesn't have one, consult the documentation for your keyboard and version of windows, or run the command START %TEMP% from a command prompt. Send this file to support@thumbsplus.com, and be sure to provide a meaningful email subject (such as "Unable to install ThumbsPlus 10").
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